Privacy Policy

Privacy Policy – External Peace Funerals

Effective Date: 25 August 2025

External Peace Funerals (“we,” “our,” “us”) is committed to protecting the privacy and security of the personal information of our clients, their families, and all individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Details: Full name, ID/passport number, date of birth, gender, and contact details.
Family/Next-of-Kin Details: Names, contact information, and relationship to the deceased.
Financial Information: Payment details, banking information (if required for services or claims).
Service-Related Information: Burial/cremation preferences, insurance policy numbers, death certificates, and related documentation.
Website Data (if applicable): Information collected through our website such as IP address, browser type, and cookies.

2. How We Use Your Information

We use personal information to:

Provide funeral and related services.
Process applications, payments, and insurance claims.
Communicate with clients and next-of-kin regarding arrangements.
Maintain internal records and comply with legal obligations.
Improve our services and customer experience.

3. Sharing of Information

We will not sell or rent your personal information. We may share information with:

Service Providers: Such as cemeteries, crematoriums, florists, and transport providers, to deliver the requested service.
Insurance Companies or Financial Institutions: For claim processing.
Regulatory or Legal Authorities: Where disclosure is required by law.

All third parties are required to protect your information and use it only for the agreed purpose.

4. Data Security

We implement appropriate technical and organizational measures to safeguard personal information from unauthorized access, loss, misuse, or disclosure.

5. Your Rights

Under POPIA, you have the right to:

Access the personal information we hold about you.
Request correction or deletion of your information.
Withdraw consent for processing where applicable.
Lodge a complaint with the Information Regulator of South Africa.

6. Retention of Information

We keep personal information only as long as necessary to provide services, comply with legal requirements, and resolve disputes.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or communicated directly to clients.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

External Peace Funerals
– AMR Office Park, 3 Concorde road, Bedfordview, 2008 Gauteng ZA
– info@externalpeacefunerals.co.za